Terms & Conditions

About Us

Divine Chanderi has been established in year 2024 in Chanderi Silk retail business by providing the Chanderi Saree, Chanderi Suits, Scarfs, Kurta with authentic and original with high quality. We sell our products thorugh our website https://www.divinechanderi.com.
Chanderi saris are produced from three kinds of fabric: pure silk, Chanderi cotton and silk cotton. Traditional coin, floral art, peacocks and modern geometric designs are woven into different Chanderi patterns. The saris are among the finest in India and are known for their gold and silver brocade or zari, fine silk, and opulent embroidery.

Terms of Use

For the purpose of these Terms of Use, wherever the context so require “You” shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User of Divine Chanderi.

The customer by using https://www.divinechanderi.com as a registered user agrees to be bound by the terms and conditions, policies of our website. Any customer willing to use our website may create an account by providing true, accurate and complete information as to name, address, email, phone number, and thus avail the services. We trust on the details provided by you while creating an account, we use the same information for delivery purposes and for communication with you.

Divine Chanderi reserves the right to change, amend, modify or update the policies, terms and conditions from time to time, without any notice and the revised terms and conditions would be available on website, hence customers are requested to read the same carefully.

You agree that the Company may appoint any third party service provider, including but not restricted to one or more of the Company’s affiliate to provide backend operations and support as instructed by the Company from time to time including but not limited to collection, processing and remittance of the Transaction Price using the existing authorized banking infrastructure to provide enabling support facility for collection and remittance of payment including but not limited to the Logistics Partner.

Payments

For customer within India, the prices stated for the products are inclusive of GST and shipping charges, (please refer to our shipping policy). The customer can make the payment by either ways – (i) online payment using net banking, debit/credit cards through our payment gateway partners Razorpay. * For this purpose we may enter into agreements with third party payment gateway aggregators and financial institutions authorized by the Reserve Bank of India for collection, refund and remittance and to facilitate payment or (ii) a Cash on Delivery.

 (*Payment gateway partners may subject to change in future and will be notified accordingly.)

Limitation of Liability

In no event shall “Divine Chanderi” be liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if “Divine Chanderi” has been informed in advance of the possibility of such damages.

Refunds and Exchange Policy

We offer refunds and exchanges on products for the following cases:

Genuine Quality Issues: If you receive a saree with genuine quality problems, please contact with us within 7 days of receiving the product. We may request you to provide additional photographs or other forms of verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.

Damaged or Wrong/Missing Product: If your saree arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item at no additional shipping cost, based on your preference.

RTO: Customers are requested to provide a complete shipping address with active phone number. Post failed delivery attempts by our shipping agency the package will be returned to our warehouse. If any reshipping requests are raised, customers will have to pay additional shipping charges at actuals.

Color Mismatch: We take utmost care while photographing images to match the true color of the saree. However, there might be slight color variations due to differences in the display of the screen and lights. Kindly note color variation or color mismatch will not be considered as a valid reason to process a refund.

Conditions for Returns and Exchanges:

• Any requests for returns must be raised with the customer care team within 7 days of receiving the product. No return and exchange request would be accepted if the return/exchange request is raised after 7 days of receiving the shipment. For the purpose of calculation of 7 days from the date of shipment, we shall only rely on our records.
• A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds. Any claim for returns or exchange will not be processed if such an unboxing/opening video is not provided by you.
• All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.
• Please ensure that the product is returned in its original packaging to prevent any damage during transit. Any further damages caused to the product owing to any lapse in re-packaging by you shall be borne by you.
• We do not accept returns or exchanges on products that have been customized or altered to your specifications like adding fall and edging. We do not accept the return/ exchange or cancellation of dress materials /fabrics
• The decision by Divine Chanderi regarding the condition of the product will be final. The refund process will commence only after our quality assurance team has conducted a thorough examination of the returned item and has verified the reason provided by the customer for the return or exchange.
• If you wish to exchange the product for a higher-priced item, the deficit amount shall be paid by you prior to shipment of the exchanged Product.

Process for initiating a return

To initiate a return, we kindly request you to contact us within 7 days of receiving the product. When reaching out to us, please provide your order number, a detailed explanation of the issue, along with clear photographs and an unboxing video. Our expert team is ready to assist you and will guide you through the entire process.

• Upon receiving your query, our team will assess your situation on a case-to-case basis. And then present you with the available options.
• For your convenience, our team will organize a hassle-free reverse pick-up. Once the saree is received, it will undergo a thorough quality check to ensure it meets our standards.
• Upon the successful verification of the returned product’s quality, your refund or exchange request will be approved.
• In the event of an exchange, our team will provide comprehensive guidance regarding the exchange process. This includes facilitating the exchange for the same product or assisting you in selecting an alternative product of your choice from our wide range.
• In the event of a refund, we endeavour to process refunds promptly, typically within 7 business days. The refund will be credited through the original payment method used during the purchase, ensuring a seamless transaction experience for you.
• In rare cases where the quality check of the product does not meet our standards, the item will be reshipped to you promptly and at no additional cost. Please note that in such instances, there won’t be an option for a refund or exchange.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict between this Return policy and the T&C policy, the terms as contained in T&C would prevail. By transacting on the website (logged in or guest) you automatically agree to the terms and conditions.